Privacy Policy

Last updated: February 19, 2026

1. Introduction

Koinevo ("we," "our," or "us") operates the Koinevo platform, including our website, mobile applications, and admin dashboard services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using Koinevo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, church or organization name, and role when you create an account or request a demo.
  • Content: Any content you create, upload, or share through the platform, including devotionals, articles, events, media, and prayer requests.
  • Payment Information: Billing details processed securely through our third-party payment processor. We do not store full credit card numbers on our servers.
  • Usage Data: Information about how you interact with our services, including pages visited, features used, and time spent on the platform.
  • Device Information: Device type, operating system, browser type, and IP address.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Personalize and improve your experience
  • Detect, investigate, and prevent fraudulent or unauthorized activity

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our platform (e.g., hosting, payment processing, analytics).
  • Tenant Administrators: Church and organization administrators may access member data within their own tenant account.
  • Legal Requirements: When required by law, subpoena, or other legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us at support@koinevo.com.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability

To exercise these rights, contact us at support@koinevo.com.

8. Cookies and Analytics

We use Google Analytics to understand how visitors interact with our website. This service may use cookies and similar technologies to collect information about your browsing activity. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: